1. Hassle-free returns / exchange within 3 days under specific product and promotion conditions.
2. Report defective, incorrect, or damaged items within 24 hours of delivery.
3. Items purchased during special sales, with free product selected, And Buy 1 Get 1 Free, are ineligible for returns
4. In case the customer received defective/wrong product(s), the reverse pickup will be generated by us and the shipping charges will be covered by us only.If the customer’s pin code is non-serviceable by our courier partners, then the customer is liable to self-ship the product(s) and the shipping charges are refundable if you received defective/wrong product(s).(Max Courier Charge Rs 100 Refundable)(Only Apply in Defective of damage product received)
5. If the customer faces issues such as disliking, size issue or any other issue of the product, they will have to bear the cost of ₹200 for an exchange or ₹150 for return shipping. This amount will be deducted from the refund; in the case of an exchange request, the customer will need to make a cash or digital payment at the time of the new parcel's delivery.
6. To raise a return or exchange request, we require a proper video of the parcel being opened. The video must clearly show the parcel fully packed and sealed with the shipping label completely attached; otherwise, your request may be cancelled.
